Quick answers to the usual questions. Still need help? Hit us up.
FREQUENTLY ASKED QUESTIONS
What is Riff + Ridge?
Riff + Ridge is an outdoor apparel brand built at the intersection of hiking, camping, wild places, and heavy music.
We make apparel and accessories for people who feel at home on the trail but never really connected with the traditional outdoor aesthetic. Expect National Park-inspired graphics, metal-influenced designs, trail culture, and a lot less neon.
For those who hike far, riff hard
How long will my order take?
Everything is made to order. Production takes 1–3 business days, and shipping takes 4–10 more, so most orders arrive within 5–13 business days. You'll get a tracking link by email as soon as it ships.
Do you offer free shipping?
Yes, on orders over $85 USD.
Do you ship internationally?
Not yet. We currently ship to the United States only.
Can I change or cancel my order?
Email support@riffandridge.com right away. Orders can go into production quickly, so we can't guarantee changes once printing starts, but we'll do our best.
What if I don't love it?
Contact us within 30 days of purchase for a refund, no matter the reason
What if it doesn't fit?
Contact us within 30 days and we'll send a new one in your requested size.
My order arrived damaged or wrong. What now?
Email support@riffandridge.com with your order number and a photo, and we'll make it right.
Do I need to send my item back?
Not unless we ask. Please don't mail anything back until we've sent instructions
How do your tees fit?
They have a relaxed fit with drop shoulders and run true to size. Size up for an oversized look. Check the size chart on each product page.
What are the tees made of?
100% combed ring-spun cotton, 5.5 oz, printed directly onto the fabric
How big are the stickers?
About 4" x 4", kiss-cut from durable, high-opacity vinyl.
Are you affiliated with the bands your designs reference?
No. Our band-inspired designs are fan tributes and parodies, and they aren't official merch for any band
How should I wash my tee?
Machine wash cold, inside out, with similar colors. Hang dry, skip bleach and fabric softener, and don't iron directly on the print.
How do I care for the beanie?
Hand wash in cool water with mild detergent, and skip the washer and dryer.
How do I reach you?
Email support@riffandridge.com. Include your order number if you're asking about an existing order.